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It’s important that you are happy with everything that we deliver. If you’re not completely satisfied with anything that you have ordered from us, you can return or exchange them as long as we receive them back to us within 14 days from the date of delivery in a resellable condition.
Please note that Partybuz.com will not cover the cost of return postage unless items are faulty, damaged or wrongly supplied. Please return your goods with a copy of your invoice and we will process your refund within 10 working days of receipt. All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we won’t process the refund and we’ll return it to you.
If you have a query about an item you have already returned or you would like to discuss the return of your order please email info@partybuz.com or call us on 01252219033 (9am-5pm Monday-Friday).
Orders with items missing or wrongly supplied, should be notified within one week of receipt of goods. We’re sorry but we don’t accept returns on confectionery, helium canisters, pre-filled party bags, pants, hosiery or wigs and personalised items unless the item is faulty, damaged or wrongly supplied.
Delivery charges will not be refunded, unless goods are faulty or wrongly supplied.
Please return goods to Partybuz.com Unit 6, Princes Mead, Farnborough, GU14 6YA.
Thank you again for shopping at Partybuz.com
Please note this Return/Exchange Policy is solely applicable for Website online orders
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