Our terms and conditions are governed by UK or English Jurisdiction
Welcome to the good ol’ Terms and Conditions page! We know it’s not riveting stuff, but you really should read through all the points below carefully and make sure you understand them before going ahead and ordering anything from our site. By ordering any of our products, you agree to be bound by these Terms and Conditions.
We recommend that you print a copy of these terms and conditions for future reference.
The term ‘PartyBuz,’ ‘PartyBuz.com,’ ‘us,’ or ‘we’ refers to the owner of the website whose registered office is Unit 6, Princes Mead, Farnborough, GU14 6YA. PartyBuz trades as a partnership and is registered for VAT under GB190145718. The term ‘you’ refers to the user or viewer of our website. If you have any comments or suggestions, we would be pleased to receive them at our main address or by emailing us at info@partybuz.com. Alternatively, you may call us on +44 (0) 1252219033 / 07946361961.
While we accept orders from within and outside the UK, we will only accept orders on the basis that you are agreeing to these terms and you are bound exclusively by the courts of England and Wales
No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us.
The prices of the goods are those specified on PartyBuz website. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email. Price and availability information is subject to change without notice. Please note , Balloons price does not include helium.
4.1. The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
4.2. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
4.3. If there is a pricing error and it is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
PartyBuz will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be dispatched immediately. PartyBuz is entitled to deliver in part. Dispatch of goods constitutes fulfillment of contract.
100% money-back guarantee – If the goods delivered are not what the customer ordered, are of incorrect quantity, or are damaged or defective, PartyBuz will, if the customer returns them within a fifteen-day period, at the customer’s option either give a full refund or, where possible, make good any shortage or non-delivery or replace any damaged or defective goods. Not all goods purchased from PartyBuz may be returned for a refund. Please see section 6.1 for non-returnable items. If you receive any damaged or faulty items or have missing items, you must notify us within 48 hours of taking your delivery.
Before sending the parcel back to us, please contact us via e-mail at info@partybuz.com or call us on +44 (0)1252219033 / 07946361961.
6.1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of any personalized products (including banners, napkins, ribbons, balloons, and cut-outs) unless damaged or faulty, disposable helium gas cylinders (once the package has been opened), or any edible items.
6.2. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
6.3. We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
6.4. You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal
Mail’s “Special Delivery” service if it is a valuable item.
6.5. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale.
6.6. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorization Number. Any returned items not including such information may well be delayed.
6.7. We are unable to replace an item until the original is returned to PartyBuz. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
6.8. Sometimes, especially if goods are purchased in advance for a present or delivered while on holiday, the aforementioned 7-day response timescale can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case-by-case basis:
Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with a refund of goods to the value of 60% of the purchase price (excluding shipping).
Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for additional shipping costs.
[*] “7 working days from receipt of delivery” shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.
All the information, data, text, graphics, links, or computer code published on, contained in, or available on this website (the “Material”) are the copyright of PartyBuz. Unauthorized use of the Material including reproduction, storage, modification, distribution, or republication without the
prior written consent of PartyBuz or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of PartyBuz and all related products and service names, design marks, and slogans are the trade names, service marks, or trademarks of PartyBuz and may not be used without the prior consent of PartyBuz.
PartyBuz hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall PartyBuz be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if PartyBuz has been advised of the possibility of damages including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failure to provide services, or for any information, material, goods, and services obtained through this website or otherwise arising out of the use of this website, whether based on contract, tort, or otherwise to the fullest extent permitted by law.
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions will not be affected.
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